flight star

Frequently Asked Questions

Can I view a list of my past orders online?

Yes, first login to the site by clicking Log In in the upper right hand corner and entering your e-mail address and password. Once you have logged into the site you will be directed to your order history. You can go back to your order history by clicking on your name in the upper right hand corner. 


From this screen you can then click on order number link. Each order that you have placed will have its own link as well as total charge and date the order was created. Click the link of the order you wish to view. You will be presented with that order's receipt page. 

If you have a question about a previous order that cannot be answered by viewing your order history, please contact the Customer Service Team at 1(678)678-202-4781 between 8:30 and 5:30 PM EST, Monday through Friday, or e-mail us at cs.mroholdings@intandempromotions.com

How do I find the items I'm looking for ?

You can browse through the site or use the search option. The search option is located at the top of every page of our online catalog. When you find an item that interests you, click the name of the item to see its detail page.

 

How do I place an order ?

Placing an order with us is fast and easy! 

Once you've found the items you would like to purchase, simply click on the Add to Cart button then the Checkout button within the basket page. Next follow the instructions on each page. You can continue to shop by clicking on the “X” to close out the window and make your next selection.

What if I want an item, but it is on backorder ?

We strive to maintain adequate safety stock levels. However, occasionally we may run out of or run low on a particular item. Inventory quantities for each item are shown on the detailed item description pages. You may proceed with your order even if we don't have enough on hand to fulfill your order right away. We automatically ship backordered items as they become available.

Please note some items may be discontinued and the backorder option will not be available. If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.

 

How will I receive order confirmation ?

After completing the purchasing process, you will see a confirmation page with your order number. Please print this page for your records. You will receive an email confirmation after your order is processed.


To check status of your order at any time, login to the site and then click on Order Number link within the My Account Page.

 

What if I have a problem while placing an order ?

Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping basket by clicking on Basket from the top toolbar menu. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact the Customer Service Team at (678)-202-4781 between 8:30 and 5:30 PM EST, Monday through Friday, or e-mail us at cs.mroholdings@intandempromotions.com

 

 

 

What forms of payment do you accept ?

We accept American Express, MasterCard, Discover, and Visa.

 

 

When is my credit card charged ?

Your credit card is charged at the time you place an order. A charge for the item(s) purchased will show on your credit card statement, billed as InTandem Promotions.

 

 

 

When and how does my order ship ?

We offer a variety of shipping options. Your shipping charges will be shown on your order confirmation when you go through the check-out process. Orders placed on a business day (Monday-Friday) by 2:00 PM EST with all items in stock will ship same day with UPS selected as a ship method, unless the office is closed for a holiday.

If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.
Depending on delivery location, please allow an average of 3 - 5 business days for UPS Ground delivery. Please note that UPS does not deliver to PO boxes.

Orders shipped via USPS (United States Postal Service) will ship out up to two business days after the order is placed. Please allow five to seven business days for USPS delivery. Exact delivery date is not guaranteed with this ship method. If you need your order to deliver by a specific date, then please select the appropriate UPS ship method.

Custom items are produced on demand, and production varies by item. Production time is 15+ business days after order is placed plus transit time. Please contact your Customer Service Team at (678)-202-4781 or contact via email at cs.mroholdings@intandempromotions.com with any questions regarding the timeline for your custom order, or if your order needs to be expedited to meet an event date.

If you need the product for an event, please call the Customer Service Team at (678)-202-4781 between 8:30 and 5:30 PM EST, Monday through Friday, or e-mail us at cs.mroholdings@intandempromotions.com

 

May I pick up my order to not pay shipping charges ?

Yes, you may stop by the InTandem Promotions office anytime Monday through Friday, between 8:30 am - 5:30 pm EST to pick up your order. Please contact the Customer Service Team at (678)-202-4781 or via email cs.mroholdings@intandempromotions.com  to notify the team you will pick up your items to ensure your items will be ready at the time of your arrival.

InTandem Promotions office address:
1935 Vaughn Road, Suite 102
Kennesaw, GA 30144

 

CANCELLED ORDERS, RETURNS AND EXCHANGES:

Because we offer only the highest-quality goods, we are confident that you will be very satisfied with the items you purchase from the flightstar. However, we do understand that sometimes you may want or need to return something that you have bought. Our aim is to make returns simple and hassle-free. Our policy is outlined below:

 

 

What is your cancellation policy ?

You may contact the Customer Service Team to cancel your order in writing via email to cs.mroholdings@intandempromotions.com. Please note any custom orders in production cannot be cancelled. Cancel requests for in-stock orders must be received prior to the order shipping out.

 

What is your return policy ?

Custom Orders:

Your order is custom produced and shipped as ordered. Unfortunately, we are not able to return for a credit once it has been produced. All sales are final for these orders.

In-Stock Orders:

Please contact the Customer Service Team at cs.mroholdings@intandempromotions.comto initiate a return. You'll receive a return authorization number. This number should be noted on the outside of the box and returned at the customer’s expense to InTandem Promotions. Items in prime condition and original packaging will be accepted and the return transaction will be processed. 

Damaged and Defective Items, Shortages and Shipping Errors

INSPECT ALL PACKAGES IMMEDIATELY UPON RECEIPT. 

All damages, shortages, or errors must be reported within five (5) business days of receipt of package. Please have your order confirmation ready when you contact the Customer Service Team. 

For items received by the customer that are incorrect or defective, please contact the Customer Service Team at cs.mroholdings@intandempromotions.com within 5 days of receipt of your package. 

Provide a description of the damage and we will process a replacement item right away, if in stock, given the damage was not a result of shipping damage. If there is in-transit damage, we ask that you notify us immediately and we can begin the claim process with the freight carrier.

You'll receive a return authorization number. This number should be noted on the outside of the box. A return shipping label will be emailed to the customer at no cost. Merchandise needs to be returned within 30 days of receipt. Correct merchandise will be sent to the customer upon receipt of the returned merchandise at no additional charge to the customer.

Refused Shipments: 

Shipping and handling charges on refused shipments are the responsibility of the customer.

 

Dress Code and Uniform Use Policy

Dress Code and Uniform Use Policy

This policy applies to all US employees of Flightstar and North State.  Contractors and other non-employee workers will be advised of the uniform and dress code expectations at the beginning of their contract/work arrangement.

It is important for all employees to portray a consistent and professional image when interacting with customers, visitors and colleagues.  To help ensure we accomplish this, we have set forth expectations as a part of the Dress Code and Uniform Use Policy described below.

We acknowledge the broad diversity of cultures, religions and disabilities that exist across the organization, and take a thoughtful, respectful approach when considering dress code and uniform requirements. Employees who are unable to meet the expectations outlined in this policy, should discuss their concerns with Human Capital. 

DRESS CODE

  • Uniforms are required to be worn for all production areas and most support functions. Please see the “UNIFORM USE” section of this policy for details.
  • For employees who are not required to wear a uniform, you may choose to
  • wear a uniform, as defined above; or
  • wear business casual attire.
  • Business casual attire is defined as follows:
    • Attire that blends traditional business wear with a more relaxed style that is still professional and appropriate for an office environment.
    • Slacks or business dress pants, khakis, chinos
    • Jeans without rips, tears, holes or excessive wear
    • Skirts or dresses that are no shorter than immediately above the knee
    • Button-down shirts, sweaters, blouses, henleys, polo shirts
    • Cardigans, blazers, sport coats
    • Fully closed shoes such as loafers, boots, dock/boat, dress shoes with a non-slip sole, or tennis shoes
    • Simple, professional accessories such as scarves, belts or jewelry
    • Identification (ID) Badge is expected to be work and displayed visibly, using a work-appropriate lanyard or clear arm band badge holder
  • Examples of unacceptable clothing:
    • Track suits, yoga pants, leggings
    • Any attire with rips, tears, excessive wear, (e.g. shirts, pants, jeans, shoes, etc.)
    • Short- and long-sleeve t-shirts, sweatshirts
    • Any clothing displaying competitor logos
    • Any clothing with offensive language, graphics or designs

 

UNIFORM USE

When wearing the company uniform, employees represent the company and are expected to display behavior that reflects their responsibilities under the Code of Ethics.

  • Uniforms are required to be worn for all production areas and most support functions, as outlined below:
    • Warehouse clerks
    • Mechanics
    • Operations Leads
    • Operations Supervisors/Managers
    • Quality Control Inspectors
    • PCA positions
    • EHS/Safety positions
  • The “Uniform” is defined as follows:
    • Shirts that are company-issued only
    • Pants that are considered chinos, khakis, dress pants or jeans, that are black, blue, khaki in color and free from any rips, tears, holes or excessive wear (no designer jeans/pants with rhinestones, tassels, or any other accessory that could pose a potential safety hazard)
    • Shoes that are dark colored (black, dark grey, dark brown, navy), full enclosed non-slip sole, steel-toe shoes, protective work shoes, or hard leather tennis shoes with non-slip soles
    • Belt that is dark colored (black, dark grew, dark brown, navy)
    • Personal Protective Equipment and Clothing, as required for your job per occupational health and safety standards, and provided by the company’s EHS department
    • Identification (ID) Badge is expected to be worn and displayed visibly, using a work-appropriate lanyard or clear arm band badge holder. Any other lanyards or arm band badge holders (other than clear) are not authorized for use.
    • If you choose to wear jewelry, it must be kept to a minimum. For example, a plain ring (e.g. wedding, other band, etc.) and/or one pair of discreet stud earrings are permitted.  Jewelry that is deemed hazardous (e.g. large hoop or dangling earrings, long necklaces) is unacceptable.
    • Hair, including facial hair, should always be neat and tidy. In the production areas, long hair should be tied back, and facial hair should be appropriately groomed and at a length that does not pose any safety hazards.
  • Other uniform requirements:
    • Company uniforms are provided for employee use. Selling or gifting the provided set of uniforms is not acceptable.
    • The company uniform is authorized for commuting and for all normal tasks and associated brief stops immediately before, during and immediately following the workday, (e.g. stops at childcare, gas stations, convenience store, banking, DMV).
    • The company uniform is not personal attire. Should your employment end with MRO Holdings or one of its affiliates, you are expected to properly dispose of the company-issued pieces of the uniform that display the company name, logo, etc.
  • How do I get my uniforms?
    • (Christian – can you add in the instructions here??)
    • Although not a requirement, cold weather gear will be available for purchase in preparation for times of inclement weather. You may purchase a company-issued jacket and beanie/hat, or wear your own solid, dark-colored jacket/hoodie (with no markings).

 

 

 

 

 

 

 

Date Updated:  August 19, 2024